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+---- Thread: Solved Kodi 17.x Installation problem with KB2670838 Win7 x64 (/showthread.php?tid=310185)
RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - scott967 - 2017-04-03
(2017-04-03, 15:34)FTA_Boy Wrote: ps: if i run the setup file using XP compatibility mode no error happen.
edit: installed kodi-17.1-Krypton.exe using "run this program in compatibility mode for : Windows XP (SP 2)" successful on my win 7 machine and works with out any problem
The installer is checking to see if it is running on vista or Win 7. My guess is that using compatibility mode tells the installer that it is XP and so doesn't look for the KB. So if the KB isn't actually installed I assume Kodi 17.1 would have problems while running.
scott s.
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RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - MarkS-Indy - 2017-04-03
Here is what is happening on my Win7 x64 SP1 Ultimate machine:
If I search installed updates I can see that KB2670838 is definitely installed, and at some point I was able to uninstall it. However, I was unable to re-install it as the update failed. I resorted to a system restore.
After this, I verified in installed updates for this hotfix.
All the PATH variables are correct, as I am able to open both a WMIC and Powershell window at the Run prompt.
Updated to Powershell 4.0 just to be sure.
Opened a Powershell window and typed Get-HotFix but no output was generated. I have no idea why. Tried the same command on a different Win7 machine running the same OS and received plenty of output from this command. The command seems to be executing, but as I said, no output. I imagine that this would result in a false negative when Kodi runs the same command.
At this point I have no idea why this is happening. Thoughts on this? Perhaps others are experiencing the same issue.
RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - Rechi - 2017-04-03
@MarkS-Indy have you already tried http://mirrors.kodi.tv/nightlies/win32/Krypton/KodiSetup-20170402-4ae4144977-Krypton.exe?
If it still doesn't work, execute
Code:
wmic qfe get Hotfixid | findstr "^KB2670838[^0-9]"RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - MarkS-Indy - 2017-04-04
(2017-04-03, 22:40)Rechi Wrote: @MarkS-Indy have you already tried http://mirrors.kodi.tv/nightlies/win32/Krypton/KodiSetup-20170402-4ae4144977-Krypton.exe?
If it still doesn't work, execute
in the command line. It should show KB2670838.Code:wmic qfe get Hotfixid | findstr "^KB2670838[^0-9]"
I tried that and still no go. Not finding the update. I also tried "wmic qfe get Hotfixid" without the pipe and received "No Instances(s) Available" message.
I am not understanding why I am not getting any output from these commands.
RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - Gobberwart - 2017-04-04
To me, it sounds like wmi is broken on your machine, hence wmic can't get any info. That's a pretty significant issue (and sadly a somewhat common one). Try googling for "repair wmi" and see if that helps you.
RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - nogginthenog - 2017-04-04
And for people who find the Windows update will not install, or people who are being told by Windows Control Panel that it is installed but also being told by wmic or powershell that it is not installed, something here might help:https://support.microsoft.com/en-gb/help/971058/how-do-i-reset-windows-update-components
RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - MarkS-Indy - 2017-04-04
(2017-04-04, 02:11)Gobberwart Wrote: To me, it sounds like wmi is broken on your machine, hence wmic can't get any info. That's a pretty significant issue (and sadly a somewhat common one). Try googling for "repair wmi" and see if that helps you.
I went through all the rebuild steps after searching for "repair wmi". Still not getting any results. Same also goes for powershell with the Get-HotFix command. I am at a complete loss here.
RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - zqwerty - 2017-04-04
MarkS-Indy, I had similar problems, tried various solutions but nothing worked then I read the post about running the installer in XP compatibility mode and presto, it installed.
RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - ticotexas - 2017-04-04
i had a similar 'platform update' error in Windows Vista, which i could not resolve. running setup using XP compatibility worked! thank you
RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - nogginthenog - 2017-04-04
(2017-04-04, 15:09)zqwerty Wrote: MarkS-Indy, I had similar problems, tried various solutions but nothing worked then I read the post about running the installer in XP compatibility mode and presto, it installed.
(2017-04-04, 15:23)ticotexas Wrote: i had a similar 'platform update' error in Windows Vista, which i could not resolve. running setup using XP compatibility worked! thank you
OK, if that's the way you want to go. But see post 135. You haven't fixed the problem, just found a way to pretend it isn't there. If you get bad video behaviour, remember the fault lies with your Windows installation, not Kodi.
RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - MarkS-Indy - 2017-04-04
(2017-04-04, 15:50)nogginthenog Wrote:(2017-04-04, 15:09)zqwerty Wrote: MarkS-Indy, I had similar problems, tried various solutions but nothing worked then I read the post about running the installer in XP compatibility mode and presto, it installed.
(2017-04-04, 15:23)ticotexas Wrote: i had a similar 'platform update' error in Windows Vista, which i could not resolve. running setup using XP compatibility worked! thank you
OK, if that's the way you want to go. But see post 135. You haven't fixed the problem, just found a way to pretend it isn't there. If you get bad video behaviour, remember the fault lies with your Windows installation, not Kodi.
I suppose that is the risk. But since "Installed Updates" is reporting the existence of KB2670838, I believe that the risk is either very minimal or non-existent. Just saying.
RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - scott967 - 2017-04-04
(2017-04-04, 16:51)MarkS-Indy Wrote: I suppose that is the risk. But since "Installed Updates" is reporting the existence of KB2670838, I believe that the risk is either very minimal or non-existent. Just saying.
I guess time will tell, but trusting "Installed Updates" because you like what it tells you seems to me to be a bit of wishful thinking. I do hope you are right though as no one wants to reinstall an OS, especially when MS wants to make it hard to install win 7 these days.
scott s.
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RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - Gobberwart - 2017-04-05
(2017-04-04, 16:51)MarkS-Indy Wrote: I suppose that is the risk. But since "Installed Updates" is reporting the existence of KB2670838, I believe that the risk is either very minimal or non-existent. Just saying.
The risk is much bigger than that. WMI is not working properly, and that's a core part of windows, even if Microsoft continues to implement it like an afterthought. If that isn't fixed, the implications for the continued health of your install of windows aren't great.
Sure, you can trick the installer by running in compatibility mode but the problem is still there.
RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - BobbyH - 2017-04-07
Hello all,
I just registered a few moments ago to let you know what I discovered in resolving this issue titled in this thread.
So I have two systems. Both are Win7 x64. One installed Krypton with no problems and the other (my HTPC) failed with this KB2670838 error.
I'll firstly state that, unfortunately, for those concerned with inconsistencies in the installer and it's checks--they're unfounded. Believe me, I was thinking the same thing... But as it's been stated, it's highly likely a Windows related issue. That was (and kind of still is) the case with mine.
This is what I did to fix mine:
First thing was an attempt to install that update. It failed saying it was already installed. So, after which, I removed Kodi as my shell and set it back to Explorer. I noticed that I hadn't updated IE to 11. So I did that. In doing so, I noticed that the icon didn't change even though it opened up IE11. That had me thinking that maybe registry entries weren't getting updated. I went to Programs and Features to see if maybe I could uninstall IE11 and reinstall it. Low and behold it was blank. Did some digging around and came across this website:
https://www.raymond.cc/blog/fix-blank-or-empty-list-in-vista-turn-windows-features-on-or-off-optionalfeaturesexe/
That fixed that issue.
Then I was able to install Kodi without any further errors.
Now though... I can't seem to open it... lol
It crashes before anything appears on the screen. In the task manager I see it terminate a few seconds into loading. I'm still troubleshooting it, but if anyone could point me to the logs or make any suggestions, I'd be greatly appreciative.
RE: Kodi 17.1 Installation problem with KB2670838 Win7 x64 - Gobberwart - 2017-04-07
Great work getting that sorted.
Have a look at recent threads concerning Addons27.db. That will be the most likely fix for your new issue.