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FAQ/info/issues - procrastinator - 2011-01-22 15:44
Please Note: This thread is no longer actively maintained. The last set of "official release" (a.k.a. Cydia build) issues to be documented in this thread will be for ver. 10.0-9
This thread has been superseded by the known issues sticky and the installation/FAQ sticky. Please note that these new threads are for documenting helpful information, they are not for discussion of problems (that's what the main body of the forum is for).
Issues (scroll down!) | Wiki FAQ | Jailbreak Warning | Archive FAQ Thread | Current FAQ... or just scroll down
10.0-9 was released on 23rd June.
Note that 10.0-7 was based on XBMC Dharma code. What was used for 10.0-9 was pre-Eden code, so there have been some changes that may affect compatibility of addons and skins. If you want maximum compatibility with most addons etc. then stick with 10.0-7. To benefit from the latest improvements in core functionality then later versions are what you need.
Please add corrections and/or additions to the list as a reply in this thread. If you think you've found one please try and make sure that new issues are confirmed beyond your own personal experience before posting them here. Fixed issues should be working consistently before suggesting a correction to this thread. This is to ensure that information in this first post is accurate for everyone who reads it.
If you know of any more issues, or want to correct any of those I've written above then stick it in a reply. Please ensure there is a link to the thread which originally discusses the issue. The "gold standard" is to have a reply from Davilla saying that it is a "known issue".
Previous issues: 10.0-7, 10.0-4, 10.0-0
Official Release FAQ - pecinko - 2011-01-22 16:03
Also check the FAQ on the Wiki
1. Jailbreak questions
JB posts will be deleted, repeat offenders will be warned and possibly banned. This is not a JB support forum and JB talk won't be tolerated. There is a closed jailbreaking FAQ thread for reference. If your question cannot be answered in this thread, please refer to a jailbreak forum at firecore or modmyi.
Logging into your ATV2/iDevice after jailbreaking
Q: SSH say whut?
A: SSH is a secure shell to access and install software on your ATV2. For ssh command line access you can use putty or Tunnelier on Windows, the Terminal app in Mac OS X, or any standard terminal/shell in Linux.
Q: Whoa! That SSH stuff's a bit scary, isn't there a more user-friendly method for browsing files on a remote device?
A: Try using a SFTP client like Filezilla or Cyberduck. See this post for a quick-start guide on setting up Filezilla.
2. Hardware Related
Q: You say XBMC can do 1080p but it only display's 720p! You liar!
A: XBMC can decode 1080p video's but atm the ATV2 is limited to display 720p output only. Its still a question if this is hardware limited or software limited. Currently this is not a priority.
Q: Can I use a BT Keyboard with XBMC?
A: Yes you can! Click here.
Q: My volume control isn't working, not even with a custom remote!
A: This is normal. For now you'll need to control volume via a 3rd party piece of hardware (e.g. amp, or TV).
Q: Can I use my Logitech Harmony remote with XBMC on ATV2?
A: Yes and you can get additional functions by doing so. See this thread from post #18 onwards for more info, and setup instructions.
3. Software Related
Q: How do i install XBMC?
A: For ATV2 you can (A) Install via NitoTV (install), (B) Follow the instructions on the XBMC Wiki, or © Follow this tutorial on YouTube.
On iPhone / iPad you can install through Cydia. Details here.
Q: Where can I find previous versions of XBMC (for downgrading)?
A: http://mirrors.xbmc.org/apt/atv2/deb/ (uninstall XBMC with "apt-get remove org.xbmc.xbmc-atv", download with "wget <URL_of_deb_file>", install with "dpkg -i <name_of_deb_file>" and remove the deb file with "rm <name_of_deb_file>")
Q: How do I backup my XBMC install so I can upgrade my ATV2?
A: It's in the Wiki FAQ.
Q: Why isn't XBMC available from Apple's iOS App Store?
Q: How should i setup my media for XBMC? How do I access it?
A: This YouTube tutorial tell's you how to setup sharing with a Mac, though it's quite easily translatable to other any other OS too.
Q: XBMS doesn't work anymore, where did it go?
A: It was removed due to licensing issues.
Q: Official build or nightly build?
A: Official builds are built by the XBMC team, nightlies are compiled daily by an automated process (build bot) and include the latest XBMC code. They contain the latest fixes/features but haven't been fully tested so may be unstable.
Q: How can i reset the AppleTV2 without unplugging?
A: If you're using an untethered jailbreak, hold "menu" and "down" buttons for 5 sec.
SSH into your AppleTV
Login with user: root and password alpine (if you didn't change it)
type: killall AppleTV (it's case sensitive!)
or for Windows use this script by danmedhurst
Q: How can I connect to a network/share drive?
A: Kaiserlein has a made a great explanation for it here. If you're running Lion your best option is using FTP according to these instructions.
Q: Can I enable DTS and AC3 on my ATV2?
A: Yes you can! See here if you have an official build. It's already enabled in the unofficial builds.
Q: Ok I have enabled it, but I still don't have any sound!?
A: Kaiserlein came up with a solution for some of us. It's not the XBMC software on your atv2, but it has to do with your receiver (Denon or Sony).
Q: How do I bring up the context menu?
A: Press and hold the "menu" button on your ATV2 remote, or on a touchscreen device double-tap the menu item. There's info on customizing the ATV2 remote buttons here and here (includes custom keymap file).
Q: How do I bring up the OSD during playback on the ATV2?
A: On the Apple Remote press and hold select.
Q: How do I install this addon/skin/repository?
A: Click here for a guide.
Q: I have several XBMC devices, how do I centralize my XBMC library?
A: There's a tutorial here that explains how.
Q: Is XBMC on ATV2 the same as on Windows/OSX/Linux?
A: Not exactly, it's still early days and some things are still broken (see above). But >80% of all the features are working.
Q: My time is wrong in XBMC, and I cannot change it!
A: There is a fix for that here.
Q: My videos are stuttering and buffering a lot when streaming from an SMB source
A: Try using a different protocol, i.e. UPnP or FTP, and avoid using Wi-Fi if possible. Also, if you're using a Time Capsule or Airport Extreme you'll likely have trouble with 720p+ content since they don't use Samba for SMB.
Q: Some of my MKV's are crashing! HELP!
A: Does it have embedded subtitles? Try to disable them and retry if the mkv works. Do you have Firecore Media Player installed? If yes try removing it and testing again.
Q: Some of my AC3 files stutter or have static noise
A: AC3 Audio can stutter and pause video. Generating thumbnails may be the cause, go to XBMC > Settings > Video > File and deselect 'generate thumbnails'. Audio output could also be the culprit, go to Apple TV > Settings > Audio & Video > Audio Output and set it to "16 bit".
Q: Settings are not saved, updates don't work, clone settings from any XBMC to ATV2, unexplained crashing
A: Fix the permissions of the data folder by doing the following in ssh:
Q: Why have the TV and/or Movies items disappeared from the ATV2 menu?
A: Your location is probably set to a country that doesn't support the service, e.g. Canadians can't rent TV so that menu item isn't displayed. See atv2 > Settings > General > iTunes Store > Location.
Q: My question/problem isn't listed here!
A: First use the search if you can't find an answer then make a new post.
Please describe the problem as much as possible. See here for a guide on how to post about your problem. Be sure to include an xbmc.log.
More questions will be added when needed. Suggestions (preferably with answers) gratefully accepted!
Many Thanks to Senaxx for creating the original FAQ thread
- oo_void - 2011-01-22 19:44
mySQL support works, it was a problem with my local config.
- yozh - 2011-01-22 22:36
oo_void Wrote:Remote database / mySQL support is missing.
I dont know it worked for me. But on ATV2 I`m having an issue with resume, it does not prompt me to resume anything.
- gerner - 2011-01-23 08:49
Some things I've seen on my iPad:
1. Scanning of remote shares for music is broken, library does not update: http://forum.xbmc.org/showthread.php?tid=91674
2. Can't use the file manager to move files - it may just be a skin control issue. For iPad this would be particularly useful to avoid needing a pc to move files from storage to iPad.
3. Photos on remote shares don't work.
- amet - 2011-01-23 08:58
oo_void Wrote:Remote database / mySQL support is missing.
it works, I have it running like that with no problems
- thirdsun - 2011-01-23 10:24
While trying some skins on the Apple TV 2G i got the impression that xbmc for iOS seems to lack some kind of anti-aliasing or clear type fonts. Is this true? Compared to the desktop versions text and posters/covers don't look smooth at all. Is this something that could be activated in the xml settings somewhere?
Video playback works flawlessly for me - however the fact that navigating in menus feels very sluggish make it hard to use xbmc with joy. Is the performance something that could be improved in future versions for ATV2 or is the device just that limited that the performance we see in the standard skin right now is just as good as it'll get. that would be a letdown.
Additionally scanning my (very large) music folder will lead to a crash once it reaches a certain album.
- robiv8 - 2011-01-23 10:48
some problems seen on ATV2
Weather: no icons are present (workaround) copy icons from iPad to aTV
No pictures/images scan.
The time is incorrect! Where is the time edit option?
The music scan freez/crashed wen is come to a folder with m4a files!
XBMC starts and closed again. After second open is going. This comes after the Sleep modus.
- Muuh - 2011-01-23 11:32
change timezone from PET to CET:
- Aktien33 - 2011-01-23 12:48
No Full DVD support, VOB or IFO, its not working for me...
false stereo mixdown - alrunenwurzel - 2011-01-23 13:17
I'm using it on an iPad with 4.2.1. Awesome it really works.
But, for me it's unusable, because of a false stereo mixdown.
The output is analog and stereo but only the right channel includes voices, the left one contains only the source of a rear speaker (i guess, just surround effects, no music or voice).
The source was always a mkv file with a 5.1 ac3 audio track.
Anyone else having this problem or even better a solution?
edit: Ooops, sorry procrastinator for not having discussed this issue anywhere else before...
- sandboy - 2011-01-23 15:33
yozh Wrote:I dont know it worked for me. But on ATV2 I`m having an issue with resume, it does not prompt me to resume anything.
Worked fine for me 2, even resume work to. Try to figure out a smooth way to sync the thumbs from my mac to my ATV.
Haven't tried that many movies yet but a xvid keeped krashing for me after 2 minutes all time.
Edit: Tried another xvid and it played for 17 minutes then XBMC crached.
Activated debugging, played the xvid TV show and stepped forward to where it crashed when i was watching and paused, then it crashed after 11 minutes:
(The code is to long for a forum post)
Another 1080p mkv did buffer every 1 minute or somthing.
Its also very slow to browse network for me compared to from a PC/Mac, anyone else experience this?
Missing future is "up arrow" to skip forward more then 30 seconds.
Usually XBMC crash when I start it first time and when I try again it starts, but its often crashes back to ATV when im browsing around 2.
- yozh - 2011-01-23 16:30
sandboy Wrote:Worked fine for me 2, even resume work to. Try to figure out a smooth way to sync the thumbs from my mac to my ATV.
iPad or ATV2 or iPhone4 it does not save the resume point.... (well some times it does) have a thread for it. Its a bot annoying, but I`m sure it`ll get fixed.
- nukedeath - 2011-01-23 16:38
Cheers for this sticky!
alrunenwurzel Wrote:I'm using it on an iPad with 4.2.1. Awesome it really works.
Me got same problem! "Stereo output strange on Multichannel sources"
- bkim - 2011-01-23 16:55
Another major problem on Apple TV2 is that I can't change the default subtitle track. It works fine on the iPad but I can't seem to find the setting on ATV2 due to the limited controls on the remote.