"Could not download information. Unable to connect to remote server.

Mission · 2011-11-07 07:45

I have the same problem as well but might be slightly different

I just bought an ATV2 (4.3) and installed XBMC. I managed to add the media folder to the library using SMB.

When i add new content to my Tv folder it doesnt get added at all. If i go into videos and look in the folder itself it only shows the files that was listed when it first added the new episodes are missing

All the files are labeled correcty using Ember

It almost as if it seeing the orginal files and allowing my to play htem but nothing added after the folder was eather first added to xbmc or set to share

I am using the Nighly build from November 5th 2011

g-off · 2011-11-07 07:54

You need to tell xbmc to update the library. It does not do it automatically.
Press and hold menu button when on your source.
Select Update/Scan

The-Boxhead · 2011-11-07 08:00

There is a program addon you can select that updates your library on user selected intervals, you can also under settings choose to update library on startup.

Mission · 2011-11-07 17:11

I have done all that many times and is one of the first things i have done sincei have been using xbmc many tyears ago

I can delete the newly added shared folder and clean the data base then reboot the atv2 then re add the tv folder and od a scan and it stil misses the new tv thats been added

i watch it scan past the folders and new eps in existing folders

Auto rescan and manual even a Restoring the apple tv andre installing xbmc from scratch produces the exact same thing

no updates for new conted added

http://www.youtube.com/watch?v=DHRmBgsAG0M

The-Boxhead · 2011-11-07 22:14

then i believe a full debug log would help allot

Mission · 2011-11-07 22:49

This is the xbmc.log hope this helps you out

http://pastebin.com/wB64YEEM

it would seem xbmc-20111107-6ea880b-master-atv2.deb fixed my issue i hope it manages to fix all yours

boroboy · 2011-11-10 03:55

Updated to latest build and still got the problem. Unable to download...every 3 titles, very annoying.

Im running a NAS SMB share on a N router. Is it not possible to increase the timeout time?

threatdisplay · 2011-11-13 11:52

when this happens to me it's because my atv2 is full. i realized this when i kept getting the error and was no longer able to add new content... so i tried to get the latest nightly and i didn't have any space left to download the .deb file

look through ftp or via ssh and delete your caches. be careful not to delete stuff you need =)

R0MSTER · 2011-11-13 19:27

Had the same problem, you got 2 solutions, either reboot the system, it will work on a fresh boot or clean up disk space, your AppleTV might be full

R0MSTER

pervezt · 2012-04-11 22:55

So I'm on Eden and having a similar issue where the Yahoo Music starts to scrape the Music videos and keeps finding one or two and then does the Cannot Connect thing. If i say YES a bunch of times it's grab one or two more files, but it'll taking forever and a day to make it happen. I disabled, and tried to uninstall, but no go. Any ideas?

g-off Fan Posts: 635 Joined: Aug 2011 Reputation: 3	2011-11-07 07:54 Post: #32 You need to tell xbmc to update the library. It does not do it automatically. Press and hold menu button when on your source. Select Update/Scan HOW-TO post about a XBMC for iOS problem (AKA YOU MUST POST XBMC.LOG SO WE CAN HELP) I bet you can't read the FAQ
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The-Boxhead Member+ Posts: 943 Joined: May 2005 Reputation: 17 Location: Norway	2011-11-07 22:14 Post: #35 then i believe a full debug log would help allot PointOfView Nvidia ION Atom 330 - TRANSCEND 2GB DDR2 DIMM 800MHz - G.SKILL 64GB SSD 2.5 Open Elec Beta4 1.95.4 XBMC Online Manual - HOW-TO post about a problem in a useful manner - Create/View Bug Report Setup/Fix correct resolution on XBMC/Ubuntu - Usefull linux terminal commands
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Mission Junior Member Posts: 27 Joined: Oct 2005 Reputation: 0	2011-11-07 22:49 Post: #36 This is the xbmc.log hope this helps you out http://pastebin.com/wB64YEEM it would seem xbmc-20111107-6ea880b-master-atv2.deb fixed my issue i hope it manages to fix all yours (This post was last modified: 2011-11-08 06:19 by Mission.)
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boroboy Junior Member Posts: 25 Joined: Oct 2011 Reputation: 0	2011-11-10 03:55 Post: #37 Updated to latest build and still got the problem. Unable to download...every 3 titles, very annoying. Im running a NAS SMB share on a N router. Is it not possible to increase the timeout time?
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threatdisplay Junior Member Posts: 16 Joined: Aug 2011 Reputation: 0	2011-11-13 11:52 Post: #38 when this happens to me it's because my atv2 is full. i realized this when i kept getting the error and was no longer able to add new content... so i tried to get the latest nightly and i didn't have any space left to download the .deb file look through ftp or via ssh and delete your caches. be careful not to delete stuff you need =)
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R0MSTER Member Posts: 85 Joined: Feb 2011 Reputation: 0	2011-11-13 19:27 Post: #39 Had the same problem, you got 2 solutions, either reboot the system, it will work on a fresh boot or clean up disk space, your AppleTV might be full R0MSTER
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pervezt Junior Member Posts: 1 Joined: Apr 2012 Reputation: 0	2012-04-11 22:55 Post: #40 So I'm on Eden and having a similar issue where the Yahoo Music starts to scrape the Music videos and keeps finding one or two and then does the Cannot Connect thing. If i say YES a bunch of times it's grab one or two more files, but it'll taking forever and a day to make it happen. I disabled, and tried to uninstall, but no go. Any ideas?
	find quote