New HTPC, 1 problem. A little help please.

eskro · 2012-04-13 19:43

u followed this installation guide to a 'T' ??

http://www.scribd.com/doc/85860530/9/ASR...tion-Guide

steved1961 · 2012-04-13 22:52

Followed the installation guide installed and uninstalled drivers, checked cable etc. No go. Opened support ticket. Thanks for the ideas guys. HTPC seems to work well other than the Asrock Remote .
steved1961

eskro · 2012-04-13 22:55

lets wait for tech support by askrook

steved1961 · 2012-04-14 19:51

:nod:Ok ASrock support got back to me. Unfortunately thier suggestions didn't work. I bought one of these StarTech USB A to USB Motherboard 4-Pin Header F/F 2.0 Cable just in case the wiring was bad, no luck. Win 7 will not install the Asrock divers, under Device Manager the driver listed is "Consumer IR Device" The remote will turn the HTPC on but once into Win 7 no buttons are received. I waiting on ASrock support to get back to again. I hope the problem is with the ASrock Smart Remote and not the ASrock motherboard. I am able to turn the HTPC on and off with the HP MCE remote and IR Receiver. So if ASrock can't find the problem I'm out the cost of the remote but the HTPC seems to work great. Still setting it up but so far so good.
steved1961

filthycatbox · 2012-04-18 18:41

I have exactly the same problem Steve. Identical scenario.
Startup is good and ir signal is just fine. Listed as CIR device in device manager, so it appears to be a problem with this product under Win 7 64.
I'm gonna get on to ASRock as well, and will post any update in this thread, would appreciate it greatly if you'd do the same if you get any response from them.

eskro · 2012-04-19 03:48

your motherboard is not the issue steved1961, dont worry.

i think the problems is that the ASROCK SMART REMOTE
might be cheaply fabricated overall...
not the best/reliable hardware..

can i know, range wise,
can you still make your HTPC boot
if your like 5 feet from your CIR receiver?

i've heard stuff like range is 3 feet max...

filthycatbox · 2012-04-20 09:22

I've tried up to about 6 or 7 feet without a problem.

eskro · 2012-04-20 21:23

oh that good news at least

eskro Posting Freak Posts: 8,223 Joined: Nov 2010 Reputation: 156	2012-04-13 19:43 Post: #21 u followed this installation guide to a 'T' ?? http://www.scribd.com/doc/85860530/9/ASR...tion-Guide My G7 HTPC // eSkRo's HTPC Guide // Poofy's HTPC Guide // unRAID Guide // SSD Optimization thx :)
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steved1961 Junior Member Posts: 21 Joined: Apr 2012 Reputation: 0	2012-04-13 22:52 Post: #22 Followed the installation guide installed and uninstalled drivers, checked cable etc. No go. Opened support ticket. Thanks for the ideas guys. HTPC seems to work well other than the Asrock Remote . steved1961
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eskro Posting Freak Posts: 8,223 Joined: Nov 2010 Reputation: 156	2012-04-13 22:55 Post: #23 lets wait for tech support by askrook My G7 HTPC // eSkRo's HTPC Guide // Poofy's HTPC Guide // unRAID Guide // SSD Optimization thx :)
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filthycatbox Senior Member Posts: 137 Joined: Apr 2012 Reputation: 1	2012-04-20 09:22 Post: #27 I've tried up to about 6 or 7 feet without a problem. Lian Li PC-09fb Build
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eskro Posting Freak Posts: 8,223 Joined: Nov 2010 Reputation: 156	2012-04-20 21:23 Post: #28 oh that good news at least My G7 HTPC // eSkRo's HTPC Guide // Poofy's HTPC Guide // unRAID Guide // SSD Optimization thx :)
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