XBMC Crashing In Minimised background state with LoadLibrary"DBGHELP.DLL" Error

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shaktoo Offline
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2012-04-15 03:31 Post: #1
since last 2-3 weeks XBMC crashes especially if its minimised to the taskbar ( i.e in the background state). Within 2-5 minutes the Load Library DBGHELP.DLL error surfaces and xbmc crashes. I have uninstalled & fresh Installs with complete rescraping & build up of my media libraries + disabling & loading without any addons but this keeps on happening. As well as this xbmc is crashing randomly & very frequently .
WIN 7x64 + Eden 11+ Confluence / Aeon nox ( happening in any skin)

02:17:45 T:7660 INFO: Python script stopped
02:17:45 T:7660 DEBUG: Thread XBPyThread 7660 terminating
02:17:45 T:7288 DEBUG: waiting for python thread 80 to stop
02:17:45 T:7288 DEBUG: python thread 80 destructed
02:17:45 T:7288 DEBUG: started alarm with name: actors.service
02:21:20 T:7288 ERROR: exception in CApplication::FrameMove()
02:21:21 T:7288 ERROR: Previous line repeats 10 times.
02:21:21 T:7288 ERROR: CApplication::FrameMove(), too many exceptions
full debug log -------->http://pastebin.com/SRXJwpRP
(This post was last modified: 2012-04-15 03:38 by shaktoo.)
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Death-Axe Offline
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2012-04-15 04:06 Post: #2
It's funny I was getting that too from time to time. Stopped after I got rid of the official trakt plugin though..
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HTPC: Asrock 330BD, external USB storage, one for all remote/FLIRC, Logitech z906 surround system.
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shaktoo Offline
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2012-04-15 05:02 Post: #3
I do Not Have Trakt plug in.. heck I tried leaving minimised WITHOUT any plugin and reproduced this ?
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Death-Axe Offline
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2012-04-15 22:27 Post: #4
I've no idea mate. When it did this for me there was no indication on to what had caused the dll error exactly, and the crash dump was an empty file all the times it happened.

Not sure why there's a crash dump if no data is put into it, But hey we seem to be the minority so no one cares (or so I am told).
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HTPC: Asrock 330BD, external USB storage, one for all remote/FLIRC, Logitech z906 surround system.
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shaktoo Offline
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2012-04-16 02:53 Post: #5
I totally feel you .. death-axe.. well I feel your sentiments & not ..on a serious note I have now minimised my xbmc window to a tiny speck rather then minimise to task bar for now .. untill someone chips in and helps ..
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kricker Offline
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2012-04-16 17:33 Post: #6
The devs do care about any true reproducible bug. If we can not reproduce it, it is hard for them to fix it.

@shaktoo, you need to turn on debugging then reproduce the issue and post that log.
Read this before using these builds.
XBMC win32 SVN builds
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the_stag Offline
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2012-04-16 18:23 Post: #7
I just had this happen to me too over the weekend at least two times. I just turned on debugging and can post that when I get a dump file. Here is my log if it helps.

Code:
20:08:13 T:2592  NOTICE: -----------------------------------------------------------------------
20:08:13 T:2592  NOTICE: Starting XBMC (11.0 Git:20120321-14feb09), Platform: Windows 7, 64-bit (WoW) Service Pack 1 build 7601. Built on Mar 21 2012 (compiler 1600)
20:08:13 T:2592  NOTICE: AMD Phenom(tm) II X4 955 Processor
20:08:13 T:2592  NOTICE: Desktop Resolution: 1920x1080 32Bit at 59Hz
20:08:13 T:2592  NOTICE: Running with administrator rights
20:08:13 T:2592  NOTICE: Aero is disabled
20:08:13 T:2592  NOTICE: special://xbmc/ is mapped to: D:\Program Files (x86)\XBMC
20:08:13 T:2592  NOTICE: special://xbmcbin/ is mapped to: D:\Program Files (x86)\XBMC
20:08:13 T:2592  NOTICE: special://masterprofile/ is mapped to: C:\Users\Media\AppData\Roaming\XBMC\userdata
20:08:13 T:2592  NOTICE: special://home/ is mapped to: C:\Users\Media\AppData\Roaming\XBMC\
20:08:13 T:2592  NOTICE: special://temp/ is mapped to: C:\Users\Media\AppData\Roaming\XBMC\cache
20:08:13 T:2592  NOTICE: The executable running is: D:\Program Files (x86)\XBMC\XBMC.exe
20:08:13 T:2592  NOTICE: Local hostname: Darkwing
20:08:13 T:2592  NOTICE: Log File is located: C:\Users\Media\AppData\Roaming\XBMC\xbmc.log
20:08:13 T:2592  NOTICE: -----------------------------------------------------------------------
20:08:13 T:2592  NOTICE: Setup SDL
20:08:13 T:2592  NOTICE: Found screen: Generic PnP Monitor on ATI Radeon HD 4290, adapter 0.
20:08:13 T:2592  NOTICE: Primary mode: 1920x1080 @ 59.94 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 640x480 @ 59.94 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 640x480 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 640x480 @ 73.00 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 640x480 @ 75.00 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 720x480 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 800x600 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 800x600 @ 72.00 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 800x600 @ 75.00 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 1024x768 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 1024x768 @ 70.00 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 1024x768 @ 75.00 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 1152x648 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 1152x864 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 1152x864 @ 75.00 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 1280x720 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 1280x768 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 1280x800 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 1280x960 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 1280x1024 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 1280x1024 @ 75.00 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 1360x768 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 1366x768 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 1440x480 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 1440x900 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 1440x900 @ 75.00 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 1600x1200 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 1680x1050 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 1776x1000 @ 29.97i - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 1776x1000 @ 30.00i - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 1776x1000 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Previous line repeats 2 times.
20:08:13 T:2592  NOTICE: Additional mode: 1920x1080 @ 59.94 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 1920x1080 @ 60.00 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 1920x1080 @ 24.00 - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 1920x1080 @ 29.97i - Full Screen
20:08:13 T:2592  NOTICE: Additional mode: 1920x1080 @ 30.00i - Full Screen
20:08:13 T:2592  NOTICE: load settings...
20:08:13 T:2592  NOTICE: special://profile/ is mapped to: special://masterprofile/
20:08:13 T:2592  NOTICE: loading special://masterprofile/guisettings.xml
20:08:13 T:2592  NOTICE: Getting hardware information now...
20:08:13 T:2592  NOTICE: Checking resolution 12
20:08:13 T:2592  NOTICE: Loading player core factory settings from special://xbmc/system/playercorefactory.xml.
20:08:13 T:2592  NOTICE: Loaded playercorefactory configuration
20:08:13 T:2592  NOTICE: Loading player core factory settings from special://masterprofile/playercorefactory.xml.
20:08:13 T:2592  NOTICE: special://masterprofile/playercorefactory.xml does not exist. Skipping.
20:08:13 T:2592  NOTICE: No settings file to load (special://xbmc/system/advancedsettings.xml)
20:08:13 T:2592  NOTICE: No settings file to load (special://masterprofile/advancedsettings.xml)
20:08:13 T:2592  NOTICE: Default DVD Player: dvdplayer
20:08:13 T:2592  NOTICE: Default Video Player: dvdplayer
20:08:13 T:2592  NOTICE: Default Audio Player: paplayer
20:08:13 T:2592  NOTICE: Disabled debug logging due to GUI setting. Level 0.
20:08:13 T:2592  NOTICE: Log level changed to 0
20:08:13 T:2592  NOTICE: Loading media sources from special://masterprofile/sources.xml
20:08:24 T:3104   ERROR: CRemoteControl::Connect - failed to connect
20:08:33 T:2592  NOTICE: initializing playlistplayer
20:08:33 T:2592  NOTICE: DONE initializing playlistplayer
20:08:41 T:3984  NOTICE: -->Python Interpreter Initialized<--
20:08:41 T:3984  NOTICE: downloader ARGV: ['']
20:08:41 T:3992  NOTICE: -->Python Interpreter Initialized<--
20:08:41 T:3996  NOTICE: -->Python Interpreter Initialized<--
20:08:41 T:3988  NOTICE: -->Python Interpreter Initialized<--
20:08:41 T:2592  NOTICE: CApplication::UpdateLibraries - Starting video library startup scan
20:08:42 T:2592  NOTICE: CApplication::UpdateLibraries - Starting music library startup scan
20:08:42 T:4008  NOTICE: VideoInfoScanner: Starting scan ..
20:08:42 T:2592  NOTICE: initialize done
20:08:42 T:2592  NOTICE: Running the application...
20:08:42 T:2592  NOTICE: Webserver: Starting...
20:08:43 T:2592  NOTICE: WebServer: Started the webserver
20:08:43 T:2592  NOTICE: starting upnp server
20:08:43 T:2592  NOTICE: starting upnp renderer
20:08:43 T:2592  NOTICE: ES: Starting event server
20:08:43 T:4068  NOTICE: ES: Starting UDP Event server on 0.0.0.0:9777
20:08:43 T:4068  NOTICE: UDP: Listening on port 9777
20:08:48 T:4008  NOTICE: VideoInfoScanner: Finished scan. Scanning for video info took 00:06
20:08:49 T:4016  NOTICE: -->Python Interpreter Initialized<--
20:08:50 T:3988  NOTICE: Artwork Downloader: ## Service - Run at startup: False
20:08:50 T:3988  NOTICE: Artwork Downloader: ## Service - Delayed startup: 00 minutes
20:08:50 T:3988  NOTICE: Artwork Downloader: ## Service - Run as service: False
20:08:50 T:3988  NOTICE: Artwork Downloader: ## Service - Time: 15:00
20:08:51 T:4012  NOTICE: My Music: Scanning for music info using worker thread, operation took 00:08
20:08:51 T:4016  NOTICE:  StorageServer Module loaded RUN
20:08:51 T:4016  NOTICE: StorageClient-0.9.2 Starting server
20:08:51 T:4016  NOTICE: StorageServer-0.9.2 Storage Server starting C:\Users\Media\AppData\Roaming\XBMC\userdata\Database\commoncache.db
21:08:52 T:3528  NOTICE: -->Python Interpreter Initialized<--
21:10:22 T:2592   ERROR: exception in CApplication::FrameMove()
21:10:22 T:2592   ERROR: Previous line repeats 10 times.
21:10:22 T:2592   ERROR: CApplication::FrameMove(), too many exceptions
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kricker Offline
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2012-04-16 18:38 Post: #8
The log will probably only be of use when debugging is turned on.
Read this before using these builds.
XBMC win32 SVN builds
Changelog
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shaktoo Offline
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2012-04-16 19:27 Post: #9
@kricker , thanks for the reply .. the pastebin log is the debug log. debug started along line 438 .. & the error happens right at the end prior to that there are no errors ( only error is of no music db available as I had not rescanned my music library at that stage)
if you want me to paste the debug log here will do so
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kricker Offline
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2012-04-16 19:55 Post: #10
My log comment was meant for the_stag. His log level is showing as 0, which is not debugging.

As for your log shaktoo, no need to post it here, pastebin is preferred. Just fixing your link so it can just be clicked on would be great.

(2012-04-15 05:02)shaktoo Wrote:  I do Not Have Trakt plug in.. heck I tried leaving minimised WITHOUT any plugin and reproduced this ?
Did you reproduce this without any add-ons installed?
Read this before using these builds.
XBMC win32 SVN builds
Changelog
(This post was last modified: 2012-04-16 19:56 by kricker.)
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