Certain HD Movies won't load

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elsneaker Offline
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Joined: Apr 2012
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Post: #1
I'm relatively new to XBMC and have spent the past week loading up my NAS with films from various HDs I had laying around collecting dust in the hopes of making my library more accessible and easy to use.

It's worked fantastically with a few exceptions. Several movies (all HD, some AVIs some MKVs) will not load. I get the spinning circle sometimes leading to a full on crash and other times just a message to check the logs. For this example I'm using Contagion. Below is the MediaInfo as well as the full log from a session where I tried to load it. Any help would be greatly appreciated, I may be missing something obvious as I am definitely new to this. Thanks!

(Also, I am running XBMC primarily on a Mac Pro, but this issue persists on my Macbook Pro and HP media center PC)

Quote:General
Complete name : /Volumes/movies-1/Movies/Contagion.2011.720p.BRRip.XviD.AC3-ViSiON.avi
Format : AVI
Format/Info : Audio Video Interleave
Format profile : OpenDML
File size : 2.62 GiB
Duration : 1h 42mn
Overall bit rate : 3 655 Kbps
Writing application : VirtualDubMod 1.5.10.2 (build 2542/release)
Writing library : VirtualDubMod build 2542/release
Video
ID : 0
Format : MPEG-4 Visual
Format profile : Advanced Simple@L5
Format settings, BVOP : 1
Format settings, QPel : No
Format settings, GMC : No warppoints
Format settings, Matrix : Custom
Muxing mode : Packed bitstream
Codec ID : XVID
Codec ID/Hint : XviD
Duration : 1h 42mn
Bit rate : 3 196 Kbps
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate : 23.976 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Compression mode : Lossy
Bits/(Pixel*Frame) : 0.145
Stream size : 2.29 GiB (87%)
Writing library : XviD 1.2.1 (UTC 2008-12-04)
Audio
ID : 1
Format : AC-3
Format/Info : Audio Coding 3
Mode extension : CM (complete main)
Codec ID : 2000
Duration : 1h 42mn
Bit rate mode : Constant
Bit rate : 448 Kbps
Channel(s) : 6 channels
Channel positions : Front: L C R, Side: L R, LFE
Sampling rate : 48.0 KHz
Bit depth : 16 bits
Compression mode : Lossy
Stream size : 329 MiB (12%)
Alignment : Split accross interleaves
Interleave, duration : 42 ms (1.00 video frame)
Interleave, preload duration : 500 ms

Link to pastebin with full log: http://pastebin.com/FeKsVhUM

Thanks Again!

EDIT - I should note that these files all play fine using VLC and other media players. I can post Logs for the others as well.
(This post was last modified: 2012-04-16 03:16 by elsneaker.)
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elsneaker Offline
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Joined: Apr 2012
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Post: #2
Ok after retrying them on a fresh install on Windows 7 these files now work, still nothing after uninstalling (completely with apptrap) from OSX and then reinstalling clean. Is this a codec issue? I know I sound stupid but are XBMCs codecs self contained or would updating system wide affect this?

I appreciate any suggestions
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elsneaker Offline
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Joined: Apr 2012
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Post: #3
Ok, now almost no HD movies are loading successfully (with a couple exceptions)

New log from trying 4 different movies all failing...

http://pastebin.com/RzNB9Gi0

All are currently working on PC but not on either mac with OSX 10.7.

Any help would be greatly appreciated
(This post was last modified: 2012-04-16 03:47 by elsneaker.)
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Ned Scott Offline
Team-XBMC Wiki Guy
Posts: 11,900
Joined: Jan 2011
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Location: Arizona, USA
Post: #4
Very odd.

A few things though: can you post new logs with debugging turned on? Go to Settings/System/Debugging

The computer that is working okay, are the files located on that computer, or on a network share? I'm thinking that maybe this is a network file sharing issue (permissions not set right or something). A good way to test would be to copy the file locally to a computer and see if that will allow it to play the file.

You can make easy links to the XBMC wiki using double brackets around words: [[debug log]] = debug log, [[Add-on:YouTube]] = Add-on:YouTube, [[Adding videos to the library]] = Adding videos to the library, [[userdata]] = userdata, etc
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elsneaker Offline
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Joined: Apr 2012
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Post: #5
Thanks for your help!

All files are on an iomega 2 TB NAS drive connected to the router via ethernet.

I confirmed that two files loaded fine on the mac once copied to the local drive, so definitely an issue with the network or NAS. I isolated the same two files into folders on the NAS and loaded only them onto XBMC after a fresh install. With NO other files added they both played fine. I am baffled. Maybe I should space out movies into seperate dirs then load gradually? Is it possible I overwhelmed XBMC with the amount of movies?

Thanks!
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elsneaker Offline
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Joined: Apr 2012
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Post: #6
Alright, not sure this deserves a post, but apparently one password protected bad RAR was ruining the scan for new media. RAR deleted, problem solved. Short story, I'm an idiot. Thanks for the help!
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Ned Scott Offline
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Posts: 11,900
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Location: Arizona, USA
Post: #7
No worries. I hear the rarlib code can be funky and a bad rar will make XBMC act in strange ways, such that one wouldn't expect.

You can make easy links to the XBMC wiki using double brackets around words: [[debug log]] = debug log, [[Add-on:YouTube]] = Add-on:YouTube, [[Adding videos to the library]] = Adding videos to the library, [[userdata]] = userdata, etc
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