Extract Thumbnail and Video Information Crashing Eden in Movie Library

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fasteddy Offline
Senior Member
Posts: 230
Joined: Jan 2009
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Location: Ottawa, Ontario, Canada
Post: #1
After upgrading to Eden from Dharma (using Lucid in both cases), I noticed that every time I tried to access the Movie library XBMC crashed. However, since I was using the Night skin, and since 99% of my movies are HD, I just hid the movie menu and instead used the Movies HD menu (which I believe just uses a smart playlist). Anyway, this set up was working fine, but it started to bother me that it wasn't working 100% the way it should, because... well because I'm like that - I'm sure many of you are the same. So I figured to hell with it, and I installed XBMCbuntu and created the library from scratch. After all that, same problem (irrespective of skin). Checking the log, I noticed that it crashed after trying to examine information for some videos. So I disabled Extract thumbnail and video information and voila! problem solved. Except, it's not really solved, just identified. Has anyone else run into this, or is it unique to me? I should note that I host the database on a server and have 2 completely different machines sharing the db and that both exhibited this problem. So, any ideas?
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jmarshall Offline
Team-XBMC Developer
Posts: 24,523
Joined: Oct 2003
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Post: #2
You'll find the same files fail to play as well. Identify the files and move them out of the way. Hold onto them in case a dev wants them to help reproduce/fix the problem.

The debug log will show which file(s) it is - look for an extraction that starts but never completes.

Always read the XBMC online-manual, FAQ and search the forum before posting.
Do not e-mail XBMC-Team members directly asking for support. Read/follow the forum rules.
For troubleshooting and bug reporting please make sure you read this first.


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sasa Offline
Junior Member
Posts: 1
Joined: May 2012
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Location: North Germany
Post: #3
Hello,

I'm having the same problem. Because I'm new to finding thinks in the log can you give me a more detailled hint for what I have to look for. I already tried to search for "extract" with the XBMC Log Analyser in my Log file, but I didn't find anything.

Greets,
Sasa
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jmarshall Offline
Team-XBMC Developer
Posts: 24,523
Joined: Oct 2003
Reputation: 138
Post: #4
Then post your debug log for others to see using xbmclogs.com and link to it from here.

Always read the XBMC online-manual, FAQ and search the forum before posting.
Do not e-mail XBMC-Team members directly asking for support. Read/follow the forum rules.
For troubleshooting and bug reporting please make sure you read this first.


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