Windows - XBMC Crash when fetching info on movies

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_Q2_ Offline
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Posts: 9
Joined: May 2011
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Post: #1
Program crashes when I select to fetch info about any movie. I do this to get the covers for each movie I add to my library.

Please see below for log notes.

Code:
20:39:29 T:3476  NOTICE: ----------------------------------------------------------------------
20:39:30 T:3476  NOTICE: load settings...
20:39:30 T:3476  NOTICE: special://profile/ is mapped to: special://masterprofile/
20:39:30 T:3476  NOTICE: loading special://masterprofile/guisettings.xml
20:39:30 T:3476  NOTICE: Getting hardware information now...
20:39:30 T:3476  NOTICE: Checking resolution 12
20:39:30 T:3476  NOTICE: Loading player core factory settings from special://xbmc/system/playercorefactory.xml.
20:39:30 T:3476  NOTICE: Loaded playercorefactory configuration
20:39:30 T:3476  NOTICE: Loading player core factory settings from special://masterprofile/playercorefactory.xml.
20:39:30 T:3476  NOTICE: special://masterprofile/playercorefactory.xml does not exist. Skipping.
20:39:30 T:3476  NOTICE: No settings file to load (special://xbmc/system/advancedsettings.xml)
20:39:30 T:3476  NOTICE: No settings file to load (special://masterprofile/advancedsettings.xml)
20:39:30 T:3476  NOTICE: Default DVD Player: dvdplayer
20:39:30 T:3476  NOTICE: Default Video Player: dvdplayer
20:39:30 T:3476  NOTICE: Default Audio Player: paplayer
20:39:30 T:3476  NOTICE: Disabled debug logging due to GUI setting. Level 0.
20:39:30 T:3476  NOTICE: Log level changed to 0
20:39:30 T:3476  NOTICE: Loading media sources from special://masterprofile/sources.xml
20:39:30 T:3476  NOTICE: initializing playlistplayer
20:39:30 T:3476  NOTICE: DONE initializing playlistplayer
20:39:31 T:3972  NOTICE: -->Python Interpreter Initialized<--
20:39:31 T:3972  NOTICE: downloader ARGV: ['']
20:39:31 T:3476  NOTICE: initialize done
20:39:31 T:3476  NOTICE: Running the application...
20:39:31 T:3476  NOTICE: ES: Starting event server
20:39:31 T:588  NOTICE: ES: Starting UDP Event server on 0.0.0.0:9777
20:39:31 T:588  NOTICE: UDP: Listening on port 9777
20:39:31 T:812  NOTICE: -->Python Interpreter Initialized<--
20:39:31 T:812  NOTICE:  StorageServer Module loaded RUN
20:39:31 T:812  NOTICE: StorageClient-0.9.2 Starting server
20:39:31 T:812  NOTICE: StorageServer-0.9.2 Storage Server starting C:\Users\t\AppData\Roaming\XBMC\userdata\Database\commoncache.db
20:39:32 T:4572   ERROR: CRemoteControl::Connect - failed to connect
(This post was last modified: 2012-05-06 12:57 by _Q2_.)
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_Q2_ Offline
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Joined: May 2011
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Post: #2
Bump!
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jmarshall Offline
Team-XBMC Developer
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Post: #3
Not a Debug Log. Please use pastebin or xbmclogs.com

Always read the XBMC online-manual, FAQ and search the forum before posting.
Do not e-mail XBMC-Team members directly asking for support. Read/follow the forum rules.
For troubleshooting and bug reporting please make sure you read this first.


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jhsrennie Offline
Team-XBMC Developer
Posts: 7,236
Joined: Nov 2008
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Location: Chester, UK
Post: #4
Enable debug logging from System settings, System, Debugging, and restart XBMC then wait a minute or two for all the startup tasks to finish. Go to a movie and attempt to get the info, or whatever it takes to reproduce the crash.

Open the debug log by pressing Windows-R and in the Run dialog type:

Code:
"%appdata%\xbmc\xbmc.log"

(including the quotes). Click OK and the log should open in Notepad. Copy and paste the log into http://pastebin.com/ and post the link it gives you here.
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_Q2_ Offline
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Post: #5
Thanks guys, your help is appreciated
http://pastebin.com/5cnXuKMn
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_Q2_ Offline
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Joined: May 2011
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Post: #6
bump

here is another one:

http://pastebin.com/nRYLnNJf
(This post was last modified: 2012-05-21 13:16 by _Q2_.)
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jhsrennie Offline
Team-XBMC Developer
Posts: 7,236
Joined: Nov 2008
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Location: Chester, UK
Post: #7
In both cases it looks as if the crash happened retrieving an image, http://cf2.imgobject.com/t/p/original/lN...B0Fuoe.jpg in the first case and FileCurl::Open(0026C358) http://cf2.imgobject.com/t/p/original/l9...WNIeaS.jpg in the second. However i can't see any reason why this should crash XBMC.
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