Frustrated with Intel at the moment. Surprised at how many of you guys got a new retail box NUC sent to you so easily for not having the internal USB header. I have had quite the opposite experience getting my NUC replaced with the internal USB header populated.
I sent a Support ticket via the link in the wiki, and gave all the appropriate information like purchase info, serial number, etc. I was told I had to send the NUC back to Intel on my dime, and they would evaluate it and send me a replacement. Fast forward about a week w/o my NUC (So lack of Multimedia entertainment as well
) and a replacement bare NUC in brown box shows up. I open up the NUC to install the memory, hard drive and INTERNAL RC6 receiver, and guess what, NO internal USB header. I also realize, I left the screws in the bottom of the NUC to mount to the VESA plate, under the assumption I would get a retail box version like everyone else. (Nope.) So I email Intel support again, and they say they will send me a G80888-106 version of the NUC, once I PAY AGAIN to ship that NUC back to them. At this point, I am getting a little bit angry, so I fire off a reply, that I want a new retail boxed version NUC and a prepaid return label, and when I receive the unit and verify it has the internal USB header, I will send it back. So, I get a reply back, that they are sending a UPS label to me and that once I return the unit and they evaluate it, then they will send me a new unit. Guess they don't trust me to return the unit
So, it appears I will be without my XBMC unit for close to 3 weeks before I get a replacement. I am not holding my breath at the moment either.