[stlouis1]

Hey everyone,

First time posting here, but have been a long time Kodi user since it was first available for the original xbox's.

Anyway, have been having an odd intermittent issue for the past couple months with recent 17.5 (just updated to 17.6) versions where my audio cuts out sporadically. It might not happen for a week, and then will start happening randomly every 5-10 seconds which makes it impossible to watch anything.

Rebooting doesn't seem to help and I've tried switching audio devices from the onboard to the nvidia hdmi. I normally use the onboard as I have the system hooked up to a stereo receiver. It's a windows 10 1709 system currently, though this was happening while still on 1607 as well until I upgraded recently. System has an i7 3770s and 16Gb of ram and runs as a dedicated kodi/steam box.

I have no issues watching the same files with vlc or windows media player, so whatever the issue, it's specific to Kodi

I had a look at the logs this morning, and one thing I noticed that it seems to be re-enumerating audio devices quite frequently, not sure if there's a bug here? but this is what I see repeating over, and over.

Code:

09:50:40.448 T:2552 WARNING: CActiveAE - received 3 device change events within one second
09:50:41.071 T:2552 WARNING: Previous line repeats 5 times.
09:50:41.071 T:2552  NOTICE: CAESinkWASAPI::EnumerateDevicesEx: stream type "STREAM_TYPE_DTSHD" on device "LG TV-4 (NVIDIA High Definition Audio)" seems to be not supported.
09:50:41.071 T:2552  NOTICE: CAESinkWASAPI::EnumerateDevicesEx: stream type "STREAM_TYPE_TRUEHD" on device "LG TV-4 (NVIDIA High Definition Audio)" seems to be not supported.
09:50:41.072 T:2552  NOTICE: CAESinkWASAPI::EnumerateDevicesEx: stream type "STREAM_TYPE_EAC3" on device "LG TV-4 (NVIDIA High Definition Audio)" seems to be not supported.
09:50:41.072 T:2552  NOTICE: CAESinkWASAPI::EnumerateDevicesEx: stream type "STREAM_TYPE_DTS" on device "LG TV-4 (NVIDIA High Definition Audio)" seems to be not supported.
09:50:41.072 T:2552  NOTICE: CAESinkWASAPI::EnumerateDevicesEx: stream type "STREAM_TYPE_AC3" on device "LG TV-4 (NVIDIA High Definition Audio)" seems to be not supported.
09:50:41.092 T:2552  NOTICE: Found 2 Lists of Devices
09:50:41.092 T:2552  NOTICE: Enumerated DIRECTSOUND devices:
09:50:41.092 T:2552  NOTICE:     Device 1
09:50:41.092 T:2552  NOTICE:         m_deviceName      : {11A07C27-9A09-45F8-BE27-5FA176E88FC5}
09:50:41.092 T:2552  NOTICE:         m_displayName     : SPDIF - Digital Audio (S/PDIF) (High Definition Audio Device)
09:50:41.092 T:2552  NOTICE:         m_displayNameExtra: DIRECTSOUND: Digital Audio (S/PDIF) (High Definition Audio Device)
09:50:41.092 T:2552  NOTICE:         m_deviceType      : AE_DEVTYPE_IEC958
09:50:41.092 T:2552  NOTICE:         m_channels        : FL,FR
09:50:41.092 T:2552  NOTICE:         m_sampleRates     : 44100
09:50:41.092 T:2552  NOTICE:         m_dataFormats     : AE_FMT_FLOAT,AE_FMT_RAW
09:50:41.092 T:2552  NOTICE:         m_streamTypes     : STREAM_TYPE_AC3,STREAM_TYPE_DTSHD_CORE,STREAM_TYPE_DTS_1024,STREAM_TYPE_DTS_2048,STREAM_TYPE_DTS_512
09:50:41.092 T:2552  NOTICE:     Device 2
09:50:41.092 T:2552  NOTICE:         m_deviceName      : {2893A8F4-3FFF-45B3-B0F2-A44281597C93}
09:50:41.092 T:2552  NOTICE:         m_displayName     : SPDIF - Digital Audio (S/PDIF) (High Definition Audio Device)
09:50:41.092 T:2552  NOTICE:         m_displayNameExtra: DIRECTSOUND: Digital Audio (S/PDIF) (High Definition Audio Device)
09:50:41.092 T:2552  NOTICE:         m_deviceType      : AE_DEVTYPE_IEC958
09:50:41.092 T:2552  NOTICE:         m_channels        : FL,FR
09:50:41.092 T:2552  NOTICE:         m_sampleRates     : 44100
09:50:41.092 T:2552  NOTICE:         m_dataFormats     : AE_FMT_FLOAT,AE_FMT_RAW
09:50:41.092 T:2552  NOTICE:         m_streamTypes     : STREAM_TYPE_AC3,STREAM_TYPE_DTSHD_CORE,STREAM_TYPE_DTS_1024,STREAM_TYPE_DTS_2048,STREAM_TYPE_DTS_512,STREAM_TYPE_AC3,STREAM_TYPE_DTSHD_CORE,STREAM_TYPE_DTS_1024,STREAM_TYPE_DTS_2048,STREAM_TYPE_DTS_512
09:50:41.092 T:2552  NOTICE:     Device 3
09:50:41.092 T:2552  NOTICE:         m_deviceName      : {4547FDCE-3F53-4647-AF2C-2EE7CCACE92E}
09:50:41.092 T:2552  NOTICE:         m_displayName     : HDMI - LG TV-4 (NVIDIA High Definition Audio)
09:50:41.092 T:2552  NOTICE:         m_displayNameExtra: DIRECTSOUND: LG TV-4 (NVIDIA High Definition Audio)
09:50:41.092 T:2552  NOTICE:         m_deviceType      : AE_DEVTYPE_HDMI
09:50:41.092 T:2552  NOTICE:         m_channels        : FL,FR
09:50:41.092 T:2552  NOTICE:         m_sampleRates     : 48000
09:50:41.092 T:2552  NOTICE:         m_dataFormats     : AE_FMT_FLOAT,AE_FMT_RAW
09:50:41.092 T:2552  NOTICE:         m_streamTypes     : STREAM_TYPE_AC3,STREAM_TYPE_DTSHD_CORE,STREAM_TYPE_DTS_1024,STREAM_TYPE_DTS_2048,STREAM_TYPE_DTS_512,STREAM_TYPE_AC3,STREAM_TYPE_DTSHD_CORE,STREAM_TYPE_DTS_1024,STREAM_TYPE_DTS_2048,STREAM_TYPE_DTS_512,STREAM_TYPE_AC3,STREAM_TYPE_DTSHD_CORE,STREAM_TYPE_DTS_1024,STREAM_TYPE_DTS_2048,STREAM_TYPE_DTS_512

[stlouis1]

So I've been trying to figure this out for days, and maybe I should have started simpler because of course, after I posted this I went digging in the Event Viewer and noticed frequent warnings in the Microsoft-Windows-Audio/Operational log about device state changes which I assume Kodi was picking up on.

Windows Audio encountered an error while processing a device event.
                    DeviceEventType : 0x0x0 (DeviceArrival) 
                    Failure Code    : 0x0x80070002

Seems like there's a problem with the audio driver that was pulled from Windows update. Ended up installing the current realtek driver from their site and crossing fingers now, but so far so good except for feeling like a newb at the moment because I didn't notice something so simple from the start. Le sigh

[PatK]

Grab the updated driver for your hardware and o/s from the graphic card manufacturer(not MS nor Realtek) and install. Post a proper complete debug log with a public pastebin and link that URL back to this thread with information on your connection to video panel or AVR.

[stlouis1]

As per my last post, audio driver fixed it. I would have posted the full log, but it's over 400mb....

it's a non-issue now anything. Thanks though.

[Joan Harper]

Over several months while watching tv shows the audio will quit. It’s nearly impossible to watch anything.

I am not nearly as tech savvy as most on this site are. Much of what I see posted is like a foreign language.

Can anyone give me some tips about what to do to fix this; as basic as you can make it. (Actually I am struggling to figure out how to post a question and am not sure I’ve even done this correctly. LOL!)

I humbly thank anyone who can help.