HTPC (ion-330ht) boots by itself

viperman3 Wrote:Terracotta, have you received any feedback from ASRock Support yet?

I did get a response after about 3-4 days asking if it happened when connected to a LCD TV or computer monitor. As I haven't been able to connect it to a monitor I said TV.

Basically I tried to push point that others have already been thru' the problem and they (Asrock) sent them a new IR reciever which fixed it.

I haven't heard any more from them so I guess I have to send another email.
Will let you know if I get any response.

Well, I got a reply from ASRock Support after 2 weeks and here's that they had to say:

Quote:Dear Costumer,
Since the ouput of our system is PC signal, please the user to set the PC mode with his TV for try.
If his TV does not support such feature so far, please the user to contact TV manufacturer or vendor.
As we know, the feature may be supportted after some firmware update.
ASRock is not providing any IR receiver to any costumer;since this model does not have any problems with IR, sometimes people write in the forums ,but is not a true.
Please contact your vendor and return it for RMA.


ASRock America Support

So, it looks like they don't accept that there might be an issue with the IR Receiver and want the TV manufacturer to "fix" the problem. Well, it looks like I'll be getting nowhere with ASRock Support and if I'm not mistaken, I detect a little arrogance in their reply. Anyways, my brother-in-law wants a similar HTPC setup and I'll see if I can test the IR Receiver on his machine (when he get's it) on my machine. I'll post my findings then.

Terracotta, please provide any additional info if you get anywhere with ASRock Support.

PC signal stuff is a load of crap not to mention they are basically calling me a liar, don't worry my last email back in January told me to contact my TV manufacturer which is why I was surprised to get a email recently

They are right it doesn't have a problem with IR receiver unless its a faulty one

I don't like being called a liar

viperman3 I've sent you a PM

I finally got ASRock Customer Support to send me a replacement IR Receiver and I must say that the random power-on anomaly has been corrected.

The original IR Receiver I had seems to have been the problem.

If there is anyone else who has had similar issues, contact ASRock and kindly ask for a replacement. My PC was merely 2 months old and I suppose it's still covered by warranty (YMMV)

>>X<<: Thanks for all the help.

Cheers

Glad it sorted it I was pretty confident it would now you can enjoy using it normally

Hey guys, my ACER REVO seems to wake at random times too, often during the night!

Did the same, and the support was so kind to send me a new IR receiver. So far it seems that this one is not booting because of the TV interference.

viperman3 Wrote:I finally got ASRock Customer Support to send me a replacement IR Receiver and I must say that the random power-on anomaly has been corrected.

The original IR Receiver I had seems to have been the problem.

If there is anyone else who has had similar issues, contact ASRock and kindly ask for a replacement. My PC was merely 2 months old and I suppose it's still covered by warranty (YMMV)

>>X<<: Thanks for all the help.

Cheers