XBMC weird random crash!

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joakimunge Offline
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Exclamation  XBMC weird random crash!
Post: #1
Hi everyone. I recently purchased an Intel NUC D34010WYK, installed an Intel mSATA SSD and 4 GB 1,35V Corsair RAM.

When trying to install XBMCBuntu to the ssd, I got this crash, at random occasions during the install:

[Image: photo.jpg]

Alternative link

When I couldnt get passed it, I tried installing OpenElec instead, and that worked just fine. But now the crashes have returned mysteriously, occuring at random times. Sometime when playing a movie and sometime while just being idle in the xbmc menu.

Is this most likely a hardware issue? I'm gonna try running xbmc from a stick, and see if the crash still occurs.

Anyone have an idea?

Thanks
(This post was last modified: 2013-12-25 15:10 by joakimunge.)
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laric Offline
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Post: #2
As far as I can see that is a box based on the Haswell processor core. Intel hasn't made good drivers for Haswell on Linux yet.

It will crash at least every time you play a VC1 encoded file. I don't know how well OE works on Haswell. But the live Cd's etc for Xbmc is too old to have decent support for it.

If my post helped you then there is a nice x/- button on the bottom of the post.
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fritsch Offline
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Post: #3
OE (especially generic nightlies) should work quite well. For other information Debug Log please.
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joakimunge Offline
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Post: #4
Thanks for the responses guys. I did some testing with the machine since i suspected that this was a hardware issue. I first tried to run xbmc from a stick, to see if my SSD was malfunctioning. Same result. Then i I figured it was the memory that was corrupt, so I ran a memtest and go the same freaking crash around the third pass. Yes. Memtest froze.

I even noticed that the bios interface would freeze after a short amount of time. For me, that's a faulty logic board.

I returned the NUC and is expecting a replacement unit within a week.

Smile
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joakimunge Offline
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Post: #5
Update: I got my new NUC, tried to install XBMCBuntu from USB, and got the same crash almost instantly. I thought that it had to be the memory then.. but I ran memtest for 3 consecutive days, (around 65 hours), and no errors or crashes.

Anyone have any idea what I can do? I am at a loss...
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fritsch Offline
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Post: #6
Debug Log
(This post was last modified: 2013-12-25 15:20 by fritsch.)
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joakimunge Offline
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Post: #7
(2013-12-25 15:19)fritsch Wrote:  debug log

How can I get a debug log If I can't even get xbmcbuntu to install?
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fritsch Offline
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Post: #8
I read "wired random crash". Did the topic title change?
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joakimunge Offline
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Post: #9
(2013-12-25 15:50)fritsch Wrote:  I read "wired random crash". Did the topic title change?

Misleading title maybe. The crash occurs even before I can finish the install. Is there a way for me to get a debug log during the install..?
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fritsch Offline
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Post: #10
Nope. If that's the RC6 issue, you don't have a chance, despite when booting, press e - change the grub setting to disable the RC6 mode.
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joakimunge Offline
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Post: #11
(2013-12-25 17:54)fritsch Wrote:  Nope. If that's the RC6 issue, you don't have a chance, despite when booting, press e - change the grub setting to disable the RC6 mode.

I've read about the RC6 issue, but I don't think i have sandy bridge? Intel NUC D34010WYK, uses haswell core? Also, the crash is not the black screen. It's colored flickering, just looks strange. Like in the image..
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wsnipex Offline
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Post: #12
aswell needs much newer drivers then xbmcbuntu offers atm. Your better off installing ubuntu 13.10 mini or lubuntu 13.10
Do not use normal ubuntu desktop!
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joakimunge Offline
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Post: #13
I managed to install openelec, latest generic nightly build, and got the crash after a couple of minutes. Here is the debug logs from two consecutive crashes:

http://xbmclogs.com/show.php?id=101808

http://xbmclogs.com/show.php?id=101809

Hope things helps
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fritsch Offline
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Post: #14
That does not look like a crash. Was it a hang or did OpenELEC just restart?
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joakimunge Offline
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Post: #15
(2013-12-25 23:28)fritsch Wrote:  That does not look like a crash. Was it a hang or did OpenELEC just restart?

What happends is the screen and computer freezes up, and it looks like in the picture in my original post. No restart, just sits like that forever, not responding, and I have to force shutdown with power button.
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