HOW-TO post about a problem or ask for help in a useful manner

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Jester Offline
XBMC for iOS* forums Moderator
Posts: 979
Joined: Oct 2008
Reputation: 10
Information  HOW-TO post about a problem or ask for help in a useful manner
Post: #1
First of all, before you even THINK about posting a problem report, have you SEARCHED the forum? AND the WIKI? If not; *smack*, go do that first!

Basic info that new users NEED to READ first, before asking the same question for the 10 millionth time:

A. USE THE SEARCH BUTTON
9 times of out 10 your question has been answered already,
Find it before asking the question again and get killed by the users/mods

B. READ THE XBMC Online Manual and the FAQ (Frequently Asked Questions with Answers)
contains loads of information that might not be covered on the forum

C. THIS IS NOT THE MICROSOFT WINDOWS HELP FORUM
yes we will try to help out, but please don't ask basic windows questions like how to copy a file to my NAS or how to I edit an xml file, that's beyond the scope of this forum.

D. IF YOU HAVE A PROBLEM WITH A OLD OR STABLE RELEASE OF XBMC
try a newer SVN build, these UNSUPPORTED, UNOFFICIAL builds do contain fixes and new features,
that are put in between official releases and potentially fix an issue you might have.

If the above does not solve your issue the follow th intructions below on how to make a post with all the information needed for troubleshooting.

Things we want from EVERY report:

1. "Latest" is NOT a revision, of ANYTHING! (See below)
2. Windows Version + patch level (eg. WinXP SP3 / Vista SP1 / Windows ME (are you mental ?! etc.)
3. CPU/Architecture (make/model and eg. 32 or 64 bit.)
4. RAM amount (1 GB, 512MB etc.)
5. Video Card and Driver version (Intel/Nvidia/etc. version 15.7.8)
6. Sound Card and Driver version (Sound Blaster/Intel/etc. version 7.8)
7. Other devices related to issue (tv, receiver, remote, etc - make/model)
8. XBMC Revision (eg. 8.10 Atlantis or SVN 16733)
9. Detailed Instructions to Reproduce the Problem (The more specific the better.)
10. FULL Debug Log (Please use your favorite paste site! See below.) << NOT OPTIONAL !
11. MediaInfo output ( goggle mediainfo for where to obtain it for your platform)


GUI Problems (Navigation, Finding options, Setup, Labels, etc):

1. Skin name (specific skin issue's should be posted in the skin's thread)


"Latest" is a completely useless version!
When referring to the version of something, ALWAYS be as detailed as possible. Saying you're using the latest version of something is wrong the second it is updated, and completely useless to someone looking for help on a similar problem in the future. (NOTE: It is perfectly fine to tell someone to upgrade to the latest version of something as this is nearly always a good idea.)


Where is my (debug) log?

IMPORTANT! The normal XBMC log IS NOT a debug log, to enable debug logging you must toggle it on under XBMC Settings - System.
The location depends on your windows version:

1. Windows Xp: Documents and Settings\[user]\Application Data\XBMC\xbmc.log
2. Vista/Win7: Users\[user]\AppData\Roaming\XBMC\xbmc.log

If you start XBMC in "portable" mode (with the -p commandline argument) then the log will be in the XBMC folder itself.

Compile Errors:
For the smart people who know how to compile from SVN, wait at least 48 hours before complaining about a build not working and check your build folder (try a full fresh checkout instead of just an update)

Paste sites for usage with posting your debug logs:

1. http://www.pastebin.com
2. http://www.pastebin.ca
3. http://www.rafb.net/paste
4. http://pastebin.ubuntu.com

Current XBMC Platform: ATV2
Extra XBMC Platform: Raspberry Pi
Read the iOS FAQ
(This post was last modified: 2012-05-08 12:43 by zag.)
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