[Capecodmacguy]

Hi all..

i have a non updated atv2 JB'd with green posion and xbmc on it..
my ATV2 software is 4.1..
The ATV is hard wired off the airport extreme.
not sure why but my atv2 keeps crashing every few mins ever since I installed firecore...

I put on lastfm. plex and updated nito..I might of updated xbmc...

What could be crashing xbmc after only a few mins?

[darkscout]

Debug.
Log.

[davilla]

See sticky since no one can seem to search.

[Capecodmacguy]

See sticky since no one can seem to search.

Thanks a ton for the response....


I just saw the sticky and in the matinence section cancled appletv os updated are disabled...


What does it mean to debug/log? Yes I am also doing a search right now too..
Also does anyone know what IPSw means?

I am doing a search on that too..

[procrastinator]

I can't get on my high horse about searching the forums to find a solution to this problem as I also posted a new topic when I had the crashing problem It is kinda hard to know what to search for when the symptom is a crash - which could be caused by a multitude of things.

I was having the problem even though I had disabled updates using the option under NitoTV settings (though now I think about it, I wonder if that was to disable NitoTV updates, not AppleTV updates). Just in case you've done this or something similar, and you're still getting crashes you can properly disable updates by either installing updatebegone through NitoTV, or by SSH'ing in and typing

Code:

apt-get install com.nito.updatebegone

On your other points:

A debug log is a record of all the actions taken by XBMC during its use. Here's a random example that I plucked off the forum. If you're having a problem, your own description will be of limited use to someone trying to solve it. It is crucial that you supply a debug log if you appear to be experiancing some kind of error and need someone else to find what's going wrong. The normal log is not very detailed compared to a debug log. You enable debug logging under "system" in the settings menu.

The best thing to do to report a problem is to enable debug logging, restart XBMC, reproduce the problem, upload the log file to pastebin.com, and then describe the problem (with reference to the log file) in a relevant thread. Have a read of this (well titled) stickied thread to get a full overview of how to post about problems:
HOW-TO post about a XBMC for iOS problem in a useful manner
Another tip: if you need to start a new thread use the title as a brief description of what is happening, unless you absolutely know what is causing the problem. This thread has a poor title because Plex has nothing to do with this problem - it's not even clear that you are experiencing a problem.


IPSW is the file format used by apple for their idevice / Apple TV firmwares. There's no excuse for not searching for that though - took 2 sec on Google using the term "ipsw"

Hope that's helpful

[Capecodmacguy]

Can someone help me with this debug log...

I entered my address into the log XYZ @ hotmail.com

I have gotten nothing from the xbmc crash..

My question must be that do I have to somehow register @ pastebin to record a debug log?

sorry yes I searched and I will continue to do so..

TIA

ED

[procrastinator]

If you're having problems with the debug log add on you can do it the old fashioned way!

In this method you pull the xbmc.log file directly off the disk, and then copy and paste the text onto pastebin.

The easiest way to get get files off your ATV2 without delving into the command line is to use a SFTP program like Filezilla, or Cyberduck. Personally, I use Filezilla on Windows so this is what my description will relate to, though the proceedure shouldn't vary that much if you're using a different OS.

Full Method:
Part 1: accessing the files on your ATV2 via Filezilla

1. Download, install and run the Filezilla Client program from the link above
   
2. In the boxes near the top of the Filezilla window enter the following details (here's an example of the Filezilla window for ref: link):
   
   Host: enter the IP address of your ATV2
   Username: root
   Password: alpine (this is the default, if you've changed the password then enter whatever you changed it to)
   Port: 22
   
   
   
3. Hit the "Quick Connect" button
   
4. The files and folders on your ATV2 should now be listed in the "Remote site" frames on the right-hand side.
   

Part 2: Finding and extracting the log files

1. Navigate through the folders in the "remote site" panes until you find the log files you require. The file locations for the various types of log files are:
   
   /private/var/mobile/Library/Preferences/xbmc.log
   /private/var/log/syslog
   /private/var/mobile/Library/Logs/CrashReporter
   
   You will probably only require the xbmc.log file, but the others may also be required in certain situations.
   
2. Once you have found the log file that you require then drag-and drop it into a location on your computer. You can either do this by dragging into a location specified in the left-hand "Local site" pane of Filezilla, or directly into an explorer window.
   

Part 3: Uploading your log to pastebin

1. Right-click the log file that is now on your commputer and choose to open with a plain text editor such as Notepad.
   
2. Select all the text in the file and copy it to the clipboard
   
3. Go to Pastebin.com, or whatever your favorite paste site is
   
4. Paste the copied text into the text box labelled "New Paste"
   
5. Hit the "submit" button (just ignore the other options, they're not important)
   
6. If prompted to then enter the Captcha code
   
7. You should now be presented with a page with the text you just uploaded on it. Copy the URL from the address bar.
   
8. Paste the address in the post that you make on the forum
   

EDIT: For future reference I have added this information to the HOW-TO post about a XBMC for iOS problem in a useful manner stickied thread